1. Introduction
Syncere Wireless (“we,” “our,” or “us”) is committed to protecting your privacy and securing your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, https://syncerewireless.com, or as a business client utilizing our services, which include electronics refurbishment, wholesale trading, and reverse logistics.
By using our services, you consent to the data practices described in this policy.
2. Data We Collect
We collect information that is necessary to provide our B2B services effectively and securely.
A. Information You Provide Directly:
- Business Contact Information: Name, email address, phone number, company name, and job title of our clients’ representatives.
- Transaction Information: Details related to quotations, purchases, sales, and service agreements.
- Communication Records: Records of our correspondence with you.
- Device Information (Non-Personal): While we process electronic devices, our focus is on the hardware. We do not intentionally collect personal data from the devices we refurbish, as it is destroyed through our secure data wiping process (see Section 5).
B. Information Collected Automatically:
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, and operating system when you visit our website.
- Usage Data: Information about how you use our website, such as the pages you view and the links you click.
C. Information from Third Parties:
We may receive information about you from business partners, distributors, or publicly available sources to facilitate our wholesale trading and partnership activities.
3. How We Use Your Data
We use the information we collect for the following business purposes:
- To Provide and Manage Our Services: To fulfill our contracts, including processing orders, managing your account, providing refurbishment and reverse logistics services, and delivering products.
- Communication: To communicate with you about your orders, inquiries, and our services; to send you important administrative updates.
- Business Operations: To improve our website, services, and customer service; for internal operational purposes such as analytics and reporting.
- Security and Fraud Prevention: To ensure the security of our website, services, and business operations.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Legal Basis for Processing (GDPR Compliance)
For our visitors and clients in the European Union (EU), we process your personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing are:
- Performance of a Contract: Processing is necessary to fulfill a service agreement with you or your company.
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as securing our website, improving our services, and marketing our products to other businesses, provided such interests are not overridden by your data protection rights.
- Legal Obligation: Processing is necessary to comply with a legal obligation.
- Consent: In specific cases where no other legal basis applies, we will ask for your explicit consent before processing your data.
Your GDPR Rights:
As an EU data subject, you have the right to:
- Access, correct, or delete your personal data.
- Restrict or object to our processing of your personal data.
- Data portability.
- Withdraw consent at any time, where we rely on consent for processing.
- Lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the details in Section 9.
5. Our Military-Grade Data Security & Storage
Data Security: We implement robust technical and organizational security measures designed to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and secure network infrastructures.
Data Storage: Your personal data is stored on secure servers and is retained only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements.
Device Data Erasure: For devices processed in our refurbishment facility, we employ a secure data wiping process that meets military-grade standards (e.g., NIST 800-88 Clear/Purge) to ensure the complete and irreversible destruction of all data. This process is a core part of our service and protects both your business and the end-user from data breaches.
6. Cookies and Third-Party Integrations
A. Cookies:
Our website uses “cookies” to enhance user experience. A cookie is a small file placed on your device. You can choose to set your browser to refuse all or some browser cookies, but this may impair the functionality of our website.
We use cookies for:
- Essential Operation: To enable core website functionality.
- Performance/Analytics: To analyze how users interact with our site, using tools like Google Analytics, to help us improve our services.
- Functionality: To recognize you when you return and personalize your experience.
B. Third-Party Integrations:
We may use third-party services to support our operations, such as:
- Analytics Providers: (e.g., Google Analytics) to understand website traffic and usage patterns.
- Customer Relationship Management (CRM) Software: To manage our business client interactions.
- Shipping and Logistics Partners: To fulfill orders and manage reverse logistics.
These third parties have access to your data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
7. Data Sharing and Disclosure
- We do not sell, trade, or rent your personal data to third parties. We may share information in the following situations:
- Service Providers: With trusted third parties who assist us in operating our website and conducting our business, as described above.
- Business Transfers: In connection with a merger, sale, or acquisition of all or a part of our company.
- Legal Requirements: Where required by law or to respond to valid legal processes.
8. International Data Transfers
As a global B2B partner, your information may be processed in countries other than your own. We ensure all transfers are protected by appropriate safeguards, such as standard contractual clauses approved by the European Commission, to guarantee that your data is treated with the same level of protection as under GDPR.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Syncere Wireless
Warehouse P6, 148, SAIF Zone, Sharjah, UAE
privacy@syncerewireless.com
+971 50 2524 123